Pandora designs, manufactures and markets handcrafted and contemporary jewelry made from quality materials at affordable prices. Pandora jewelry is sold in more than 100 countries on six continents through approximately 7,800 points of sale, including more than 2,400 concept stores.
Founded in 1982, Pandora is headquartered in Copenhagen, Denmark, and employs more than 27,300 people worldwide, including approximately 13,200 in Thailand, where the company produces its jewelry. Pandora is publicly listed on the Danish Nasdaq Copenhagen Stock Exchange. In 2017, Pandora’s total revenues were DKK 22.8 billion (approximately EUR 3.1 billion)..
Orders ship Monday through Friday, excluding US federal holidays
Standard | Free shipping on all orders over $75
Delivery is expected within 2-4 business days.
Expected to arrive within 1-2 business days. *
* Orders will be delivered within 1-2 days if ordered before 1pm EST Monday-Friday. We do not offer this service on weekends.
– Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.
– Delivery to P.O. Boxes is not available (although it is available for billing addresses).
– Send to APO/FPO addresses via USPS Priority. Due to military processing time, shipping to some destinations may take up to 21 days.
– Note that all orders over $300 require a signature on delivery.
If for any reason you are not completely satisfied with your purchase, you may return the item in unused and original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping costs are not refundable. Last Chance or Clearance items are final sale and cannot be returned or exchanged. PANDORA gift cards or e-gift cards are non-refundable.
Complete the return form above, indicating the quantity, item number and reason code for the return.
Securely package your items with the return form. Attach the enclosed pre-paid UPS shipping label to the outside of the package. If you cannot find the return form or prepaid label, please contact Pandora Jewelry Customer Service for further assistance.
Drop off your package at your nearest UPS Store, UPS Authorized Shipping Outlet or UPS Customer Center. You will not be charged return shipping fees.
If you choose to use your preferred shipping method, please use a trackable and insured shipping method. pandora cannot reimburse shipping costs using this method. Return addresses should be mailed to:
9250 N Royal Lane
Irving, Texas 75063
Allow up to 3 business days for your return to be processed once we receive it.
All refunds will be issued in the original form of payment. Original shipping costs are not refundable. It may take up to 3 to 5 business days for the funds to be credited to your account.
– Find the Pandora store nearest you at stores.pandora.net.
-Bring the original packing slip or email invoice and the items you wish to return to a Pandora store.
-Refunds will be processed as the original payment method. Gift cards will be issued for purchases made with PayPal.